Last Updated: November 15, 2025

Paradise Beauty Maids (“Paradise Beauty Maids,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our forms, communicate with us, or use our cleaning services (collectively, the “Services”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide to Us

• Contact Information:
  Name, email address, phone number, mailing address, and similar details when you:

  • Submit an inquiry form

  • Request a quote or estimate

  • Book or modify a cleaning service

  • Communicate with us by phone, text message, email, or other channels

• Service & Property Details:
  Property address, property type, size, access instructions, preferred schedule, special requests, and service history.

• Billing & Payment Information:
  Payment method details (processed via secure third-party payment processors), billing address, and transaction history. We do not store full credit card numbers on our own servers.

• Account & Communication Preferences:
  Your communication preferences, including whether you wish to receive SMS/text messages, emails, or other updates, along with your consent and opt-in status.

• Content You Provide:
  Messages you send us, feedback, testimonials, survey responses, reviews, and any photos or other content you voluntarily share.

1.2 Information Collected Automatically

When you visit our website or interact with our digital channels, we may automatically collect:

• Usage Data:
  IP address, browser type, device type, operating system, referring URLs, pages viewed, time and date of visits, time spent on pages, and clickstream data.

• Cookies & Similar Technologies:
  We may use cookies, pixels, and similar technologies to remember your preferences, enhance your experience, analyze site traffic, and help improve our Services. You can adjust your browser settings to refuse cookies, but some features of the website may not function properly.

1.3 Information from Third Parties

We may receive information from:

• Service Providers & Platforms:
  Booking platforms, payment processors, CRM systems, and communication platforms that help us manage appointments, billing, and customer support.

• Marketing & Analytics Partners:
  Tools and platforms that provide aggregated information about how visitors interact with our website and marketing campaigns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage the Services:

  • Schedule, confirm, and deliver cleaning services

  • Communicate about appointments, changes, cancellations, and access details

  • Process payments and send invoices or receipts

• To Communicate With You:

  • Respond to inquiries and quote requests

  • Send service confirmations, reminders, follow-ups, and important updates

  • Provide customer support and handle complaints or issues

• For SMS/Text Messaging Communications:

  • Send appointment reminders and updates

  • Provide time-sensitive notifications related to your services

  • Send service-related messages and, where permitted, marketing messages (subject to your consent and applicable law)

• To Personalize and Improve Our Services:

  • Analyze how our website and Services are used

  • Improve our offerings, website functionality, and customer experience

  • Develop new services and features

• For Legal, Security, and Compliance Purposes:

  • Detect, prevent, and address fraud, security, or technical issues

  • Enforce our terms, agreements, and policies

  • Comply with applicable laws, regulations, and legal processes

3. SMS/Text Messaging & Consent

We may offer you the option to receive SMS/text messages related to our Services, such as:

• Appointment confirmations and reminders

• Updates about your scheduled cleaning

• Follow-up messages, feedback requests, or important service notices

• Occasional promotional or marketing messages (where you have given appropriate consent and as permitted by law)

By providing your mobile number and opting in (for example, by checking a box, signing a form, clicking a consent button, or responding affirmatively to an opt-in message), you authorize Paradise Beauty Maids to send you text messages at the number you provided.

Your SMS Privacy & Data Sharing

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Opt-Out & Help

• You may opt out of receiving SMS messages at any time by replying with a keyword such as “STOP,” “END,” or as otherwise instructed in our messages.

• You may request help or additional information by replying with “HELP” or contacting us using the contact details at the bottom of this Privacy Policy.

Please note that we may still send non-marketing, transactional messages (e.g., appointment-related messages) if permitted under applicable law, even if you opt out of marketing SMS.

Standard message and data rates may apply according to your wireless carrier’s plan.

4. Legal Bases for Processing (If You Are in the EEA/UK)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under one or more of the following legal bases:

• Contract: To perform our contract with you, such as providing cleaning services you requested.

• Consent: Where you have given explicit consent (for example, to receive marketing SMS or emails).

• Legitimate Interests: To improve our Services, maintain security, and operate our business in a reasonable manner, where these interests are not overridden by your data protection rights.

• Legal Obligations: To comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

• Service Providers & Vendors:
  With trusted third-party companies that perform services on our behalf, such as:

  • Payment processors

  • Booking and scheduling platforms

  • Customer relationship management (CRM) tools

  • Email and SMS communication platforms

  • Web hosting and analytics providers

  These third parties are given access to your information only as needed to perform their functions and are typically obligated to protect it and not use it for other purposes.

• Business Partners (Limited Circumstances):
  With partners or subcontractors who assist us in delivering the Services to you (for example, in rare cases where additional professional services are required). We will share only information reasonably necessary to perform the requested services.

• Legal & Safety Reasons:
  We may disclose information if we believe it is necessary to:

  • Comply with a legal obligation, regulation, or valid legal request

  • Protect the rights, property, or safety of Paradise Beauty Maids, our clients, or others

  • Detect, prevent, or address fraud, security, or technical issues

• Business Transfers:
  In connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality safeguards.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Services and fulfill the purposes described in this Privacy Policy

• Maintain business and accounting records

• Comply with legal and regulatory obligations

• Resolve disputes and enforce our agreements

When information is no longer needed, we will delete or anonymize it in a reasonable timeframe, subject to any legal retention requirements.

7. Data Security

We use reasonable technical, administrative, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no system or method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Choices & Rights

8.1 Marketing Communications

• Email: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in the email or by contacting us directly.

• SMS/Text: You can opt out by replying with “STOP,” “END,” or other opt-out keywords, or as instructed in the message.

We may still send you non-marketing, service-related communications where permitted.

8.2 Access, Update, or Delete Your Information

Depending on your location and applicable laws, you may have the right to:

• Request access to the personal information we hold about you

• Request that we correct or update inaccurate or incomplete information

• Request deletion of your personal information, subject to legal or legitimate business retention requirements

• Object to or restrict certain processing of your information

• Withdraw consent where processing is based on consent (such as certain marketing communications)

To exercise these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling your request.

9. Children’s Privacy

Our Services are not directed to children under the age of 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without verifiable parental consent, we will take steps to delete that information.

10. International Data Transfers

If you access our Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States and other countries where our service providers are located. By using the Services, you consent to such transfers, subject to applicable data protection laws.

11. Third-Party Websites & Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Services after any changes are posted constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at: